Refund Policy
mvrsonline.com
Effective Date: Launch day
This Refund Policy applies to all purchases made through mvrsonline.com from ATDSA ("we," "us," or "our").
1. All Sales Are Final
All orders are final. We do not offer refunds, credits, or exchanges once an order is placed. When you submit an order, we immediately begin processing it with state agencies and data providers, and the associated fees are incurred at that time.
2. What This Includes
This policy applies regardless of the outcome of the request, including when:
- The record returned shows no violations or less information than expected
- The state returns a no-record-found result based on the information you provided
- The order was placed with incorrect driver information
- You no longer need the record or ordered it by mistake
- Delivery takes longer than expected due to state agency processing
3. Review Your Order Before Submitting
Please confirm the driver's name, license number, state, and date of birth before you submit. We are not responsible for results based on information you entered.
4. Billing Errors
If you were charged more than once for the same order, or charged an amount different from the price shown at checkout, contact us within 30 days of the charge. We will review and correct verified billing errors. This is a correction of a processing error, not a refund.
5. Chargebacks
Please contact us before disputing a charge with your bank or card issuer. Filing a chargeback for a completed order may result in suspension of your account. We will provide order records, authorizations, and delivery confirmation to your card issuer in response to any dispute.
6. Legal Rights
Nothing in this policy limits any right you may have under applicable law that cannot be waived.
7. Contact Us
ATDSA
900 Technology Way, Suite 150, Libertyville, Illinois 60048
Email: info@mvrsonline.com